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CMA announces results of online gambling probe

Giants like William Hill, Ladbrokes and PT Entertainment had been involved in creating restrictions on players cashing out while using a casino bonus offer. While they were earning or using their bonus gamblers on these sites were prevented from cashing out or required to forfeit the proceeds they had earned off the bonus is they wanted their money. Such practices were deemed unfair trading practices by the CMA. As a result, all of the firms have now adopted policies that reflect the flowing conditions: “Promotional Play Restrictions and Wagering Requirements (if applicable) do not apply to any play by a consumer with their Deposit Balance except where ingame mechanisms automatically prevent a consumer from placing a wager that contravenes the Promotional Play Restrictions.” In a nutshell, this is designed to ensure that a player may cash out even while the bonus is in play and that their request to withdraw funds from their own account will not void the bonus as operators are not prohibited from offering such terms and conditions. The CMA pointed out that this method of sanctioning players who wish to withdrawal their own funds creates unacceptable and unfair pressure on players to continue to keep gambling even when they have decided they are no longer interested in doing so. Sarah Gardner, Executive Director of the UK Gambling Commission stated, “We back the action taken by the CMA today. Gambling firms must treat their customers fairly and not attach unreasonable terms and conditions to their promotions and offers. We expect all Gambling Commission licensed businesses to immediately review the promotions and sign up deals they offer customers and take whatever steps they need to take, to the same timescales agreed by the three operators, to ensure they comply.” CMA Competition and Markets Authority Ladbrokes online gambling industry online gambling investigation PT Entertainment Services UK online gambling operators William Hill Niji Ng :Niji has been in the writing industry for well over a decade or so. He prides himself as one of the few survivors left in the world who have actually mastered the impossible art of copy editing. Niji graduated in Physics and obtained his Master’s degree in Communication and Journalism.

For the original version including any supplementary images or video, visit https://europeangaming.eu/portal/compliance-updates/2018/09/05/27443/cma-announces-results-of-online-gambling-probe/

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